Thank you for shopping at theacelabs.com. We are committed to ensuring the satisfaction of our customers. Please carefully read our return policy below.

1. Return Period

You may return your purchase within 7 days of receipt.

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and must also be in the original packaging.

3. Faulty Items

If your item is faulty or does not function as described, you are eligible for a return.

4. Return Shipping

The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.

5. Refunds

Once we have received and inspected your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges

We do accept exchanges. If you need to exchange an item, please contact us at info@theacelabs.com or call us at 0314 9381372.

7. Non-returnable items

Currently, all items purchased from theacelabs.com are eligible for return, provided they meet the conditions outlined above.

How to Return

To initiate a return, please contact us at info@theacelabs.com or call us at 0314 9381372. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

We will be unable to complete your return without proof of purchase or a receipt.

Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions, please don’t hesitate to reach out.